Operations Analytics Manager - Professional Services

Full-time | San Francisco

About Augmedix:
Augmedix is a health care services technology platform. Augmedix provides remote, real-time EHR scribing and associated services to medical clinicians. Augmedix saves clinicians more than 10 hours a week and increases overall clinic efficiency by 40%.

Augmedix Operations:
Augmedix Operations is responsible for the hiring, training, and success of a global network of scribes. Scribes are the “front line” of service, and the Operations department is rapidly scaling its people and infrastructure to keep pace with strong customer demand. Above all, the Operations team focuses on Quality, particularly as it expands and innovates.

Job requirements:
  • The Operations department generates large amounts of performance data, and needs great people to derive insights from business intelligence. As part of Augmedix Operations, this Professional Services-Operations Analyst position will play a critical role in developing operational analytics and business processes.  Applicants must be highly analytical, explorative, and self-driven. 
  • The position will lead operational process improvements, conduct analytics on partner vendor performance, and seek ways to improve scribe quality through analysis.  Most importantly, this position will be counted to aggregate vast amounts of data from disparate sources and synthesize consumable business intelligence not only for Operations leadership, but for Augmedix leadership as a whole.
  • Success in the role will be measured on: 1) ROI impact of projects undertaken; 2) Timeliness of project milestones and completion; 3) Ability to execute across a matrixed management team and highly cross-functional organization.