Production Manager

Full-time | San Francisco

About Augmedix:

Augmedix is a health care services technology platform deployed in 32 states with many of the nation’s largest health systems. We provide remote, real-time EHR scribing and associated services to outpatient doctors. Our service saves clinicians more than 10 hours a week and increased clinic efficiency by 40%.

About the Role:

The Production Manager (PM) is responsible for ensuring consistent and high quality production scribing services across a large number of Augmedix customers. The PM will work closely with cross-functional teams to ensure that scribe quality issues are being addressed. This role also involves supporting the development and management of scribe operations at specific partner sites in order to maintain customer satisfaction and track scribe production.

Responsibilities (Included but not limited to):
  • Manage all scribe quality issues across 100+ production providers
  • Communicate production needs and outcomes cross-departmentally to ensure smooth operations
  • Assign customer accounts to partner sites based on scribe forecasts
  • Support partner site scribe operations (from training to implementation to production)
  • Ensure scribe partners are held to a high standard and are delivering on customer satisfaction, provider coverage, and scribe capacity
  • 4 year bachelor’s degree preferred
  • 1-3 years of direct management experience
  • Strong project and personnel management skills
  • Ability to multitask and juggle cross-functional responsibilities
  • Excellent organization skills - this role will require extensive planning and organizing
  • Comfortable in a high growth, rapidly changing company
  • Strong written and oral communication skills
  • Experience working in a healthcare environment preferred - knowledge of HIPAA and related compliance considerations, as well as familiarity with the clinical healthcare industry
  • Familiarity with Google Apps, Gmail, and Confluence; Proficiency in Excel/Spreadsheets
  • Ability to meet and maintain production and deliverable metrics (CSAT, QA, capacity, etc)