Operations Manager (Augmedix Bangladesh)
Full-time | Dhaka, BD
Interact with employees to maintain a positive relationship and overall customer satisfaction.
Manage a specific team of medical scribes in service including but not limited to training, scheduling, payroll, and transportation.
Collaborate with the Augmedix US operations team and other critical internal teams such as Compliance and Training.
Coordinate with clinical account managers to address any quality concerns
Coordinate daily operations at the assigned site including the creation of the monthly shift schedule of the team to ensure 100% shift coverage, in compliance with company policies.
Be a leader and mentor to the medical scribes and training and performance specialists assigned to the site (including performance reviews, orientation, etc.
What are we looking for?
- Graduation from a recognized, reputed & accredited university
- Minimum 2-3 years of experience in a leadership position for a group of people engaged in operations, training and business development
- Minimum 7-10 years of experience in operational management, especially in BPO sector will be preferred
- This is a full-time Night shift position
- Six Sigma or PMP certifications are a bonus
What does high performance look like?
- High customer satisfaction
- Outstanding management and leadership skills. Strong ability to prioritize and deliver timely work
- 100% Compliance with AX policies and applicable regulations
- AX values: you show great teamwork and are committed to providing a great customer experience
- Ensure 100% shift coverage and efficient time management and utilization of resources
What do we offer?
- Competitive Pay
- Health insurance
- Festival bonus
- Daily food
- Transportation service (drop off)
- Open and dynamic work environment
- Opportunity for growth and development within Augmedix
- Multitude of events, social and networking opportunities
- Opportunity to work with some of the best and brightest minds in the healthcare industry of US
- Working in one of the fastest growing startups based in US with a global presence