Application Support Engineer( Web) Bangladesh

Full-time | Dhaka, BD

Augmedix is looking for an enthusiastic and energetic individual with keen interest in supporting, investigating and resolving live application issues for complex real-time cloud-based applications. The individual must have experience in wide range of software technology and cloud infrastructures. Work will range from monitoring infrastructure health to identifying and resolving issues in any tier of the application platform.

Job Responsibilities
  • Investigate problem areas to provide creative, innovative and effective technical solutions on live products and services.
  • Monitor cloud infrastructure health and status.
  • Escalate and respond to alerts triggered by monitoring tools.
  • Escalate and respond to issues reported by support engineers.
  • Investigate and report on production/live issues and troubleshooting.
  • Work with application software engineers to optimize and enhance platform performance.

Job Requirements
  • Bachelor's degree in Computer Science/Engineering or equivalent
  • Good knowledge of MySQL
  • Solid understanding in Java EE platform
  • Expert level knowledge of UNIX-based systems
  • Good analytical ability to identify the root causes of service outages or live issues.
  • Analyzing system and application logs.
  • Debugging application code written in Java or any other programming languages
Nice to have:
  • 2+ years of software development / software testing experience in web applications
  • Experience in working with overseas (preferably US based) clients
  • Familiarity with JIRA