Project Manager / Implementation Manager

Full-time | San Francisco

We are a San Francisco based digital health company dedicated to re-humanizing healthcare and we are looking for a Project Manager to join our Implementation team. If you are a seasoned project manager and you are passionate about healthcare we want to meet you!

The role will be responsible for the end to end process and project management of our customer implementations and services, and will be accountable for:

Designing processes and workflows that maximize efficiency and creating an unexpectedly amazing experience for customers
Facilitating the process of gathering and prioritizing tools and process feedback from key stakeholders in partnership with customers, vendors and IT partners
Providing expertise to operational teams on tools and approaches to automate and streamline key implementation processes including sales to clinical operations hand off, customer kick-off meetings, workflow audits and customer training
Ensuring process and operating procedure documentation supporting current and future growth is effective and in place at all times
Analyzing metrics and utilizing to evolve service and quality both of the operations team and of the overall programs we support
Collaborating on the design and deployment of company initiatives, assist with requirements gathering, and help identify risks, issues, and barriers

Qualifications
  • 2-5 years of project management experience
  • 1-2 years of customer facing or sales experience is required
  • Prior work with product or service implementation
  • Highly preferred: experience working in the healthcare industry / a start-up environment
  • Previous project management coursework or certification is highly appreciated
  • Excellent organization and project management skills - this role will require aggressive planning, organizing and coordinating, negotiating, establishing effective cross-team relationships, prioritization and delivery against objectives
  • Proven ability to focus on the big picture within a constantly changing, fast-paced environment and draw similarities/analogies across various initiatives to deliver integrated, best in class user experience
  • Solid knowledge and experience with various project management technologies